Your Information Is Handled With the Same Care We Bring to Every Unit We Ship
Refrigerated Equipment Distributors Inc. sells refrigeration, air conditioning, and climate-control equipment online. This page explains, in plain language, what we collect when you browse, request a quote, place an order, or contact our team — and exactly how we protect it.
What We Collect When You Shop With Us
We only ask for what we actually need to get you a quote, process an order, or answer a question about your equipment.
What You Tell Us
- Name, email address, and phone number
- Billing and shipping address
- Equipment models or specs you request a quote on
- Anything you include in a contact or support form
Collected Automatically
- IP address and approximate location
- Browser, device, and operating system
- Pages and products you view on our site
- Cookie identifiers (see Section 5 below)
Payment Details
Card and billing details are entered directly into our secure, third-party payment gateway at checkout. We never see or store your full card number on our own servers.
Why We Collect This Information
In short: to get you the right equipment, keep you informed, and keep our store running safely.
Process Orders & Quotes
Fulfill purchases, returns, and quote requests for refrigeration and HVAC equipment.
Customer Support
Answer questions, troubleshoot equipment, and respond to support requests.
Shipping Updates
Send order confirmations, delivery notices, and freight tracking information.
Offers & Restocks
Let you know about new equipment, restocks, or promotions — only if you've opted in.
Security & Fraud Prevention
Detect fraud, prevent abuse, and keep our checkout and accounts secure.
Legal Compliance
Meet tax, accounting, warranty, and other legal obligations tied to your order.
We Keep Information Only as Long as We Need It
We retain order, account, and contact information for as long as your account is active, or as needed to fulfill orders, support warranty claims, meet tax and accounting requirements, and resolve disputes. Once it's no longer needed for those purposes, we securely delete or anonymize it.
How Cookies Help Your Visit Run Smoothly
Our site uses cookies and similar technologies for a few clear purposes:
You can manage cookies through your browser settings at any time. Turning some off may affect cart and checkout features.
You're in Control of Your Information
Depending on where you live, you may have some or all of these rights regarding your personal data.
Access
Request a copy of the personal data we hold about you.
Correct
Ask us to fix inaccurate or outdated details.
Delete
Request removal of personal information, where applicable.
Opt Out
Unsubscribe from marketing emails at any time.
Portability
Ask for your data in a portable, transferable format.
Raise a Concern
Contact us, or your local data authority, with any complaint.
Security Built Into Every Step of Your Order
SSL / TLS Encryption
Data sent between your browser and our site is encrypted in transit.
Secure Payment Processing
Handled by PCI-compliant, third-party payment processors.
Limited Internal Access
Only team members who need it can access customer data.
Ongoing Reviews
We periodically review our practices and update our safeguards.
Links to Other Sites
Our site may link to manufacturer pages, shipping carrier trackers, or other third-party sites. We aren't responsible for their privacy practices — please review their policies separately before sharing any information with them.
Not Directed at Children
Our store and equipment are intended for business and adult consumers. We do not knowingly collect personal information from children under 13 (or the relevant age in your region). If you believe a child has given us information, contact us and we'll remove it promptly.
We'll Always Post Updates Here
We may update this Privacy Policy as our store, services, or legal requirements change. Updates are posted on this page with a revised date — we encourage you to check back occasionally.
Questions About Your Privacy?
Our team is happy to help with any privacy question or data request — call, email, or visit our Contact Us page.
This Privacy Policy is part of our complete Store Policies and applies to refrigeratedequipmentdistributorsinc.com.